humanize X ServiceNow
Where AI Agents Meet Enterprise Workflows — Built for Velocity, Designed for Impact
Why This Partnership Matters
ServiceNow is the enterprise platform of choice for orchestrating complex workflows across IT, Customer Experience, HR, and beyond — with 85% of the Fortune 500 relying on it to power their digital backbone.
No-Code Intelligent Agents
Our integration brings the next frontier of transformation — intelligent, no-code agents that dramatically reduce time, cost, and manual effort.
60–80% Face Over-Customization
Over-customization leads to higher maintenance costs and delayed upgrades.
— Velocity Consulting
Adoption Resistance
Up to 50% of users resist adoption due to unclear training and change communication.
— Stuart Technology Consulting
What We Offer
We deliver an integrated AI stack that amplifies ServiceNow’s capabilities through the following key pillars:
Modular AIOps
Plug-and-play GenAI/AI models for faster integrations.
Agentic Foundry (Patented)
Tech Agent, Process Agent, and Industry Agent delivering automated BRDs, configs, workflows, and test cases.
Data-led Governance
BFSI, Healthcare, Retail, and Manufacturing accelerators
with Pre-built components and use cases for rapid deployment
Domain Accelerators
Dashboards, audit trails ,Embedded change control in agile 2-week sprints
Benefits of Humanize + ServiceNow
With Humanize embedded within the ServiceNow ecosystem, our joint solution delivers transformational, touchless, AI-driven operations with measurable impact.
AI-Augmented Deployments
Patented Agents accelerate BRD creation, test case generation, and change management.
Zero Shelfware Risk
AI tracks license utilization in real time, maximizing ROI across App Engine and all deployed ServiceNow modules.
Industry-Specific Accelerators
BFSI, Healthcare, Retail, and Manufacturing NOW-ready prebuilt solutions aligned with regulatory and operational needs.
Touchless Transformation
From discovery to delivery, AI Agents manage semantic search, NLP-based triage, and predictive routing for end-to-end automation.
Measurable Business Benefits
- 30% faster time-to-value through auto-generation of configs, workflows, test cases, and customizations via Humanize Agentic AI.
- 60% improvement in ticket resolution using NLP-based GenAI triage (e.g., Healthcare use case).
- 47% SLA breach reduction in 30 days for a BFSI client via embedded dashboards and 3-stage review governance.
- 5x faster SaaS integrations compared to traditional scripting, thanks to plug-and-play GenAI modules.
- Reduced shelfware exposure by optimizing module usage and identifying underutilized license potential (e.g., Retail UX-led exposure of unused App Engine forms).
Patented Innovation
Patented tech agents and process agents streamline SaaS deployments and ensure compliance in complex scenarios like M&A and data residency — reducing time-to-value, risk, and resource needs.
Patented Tech Agents
Accelerate SaaS delivery with Humanize’s patented Agents — automating BRDs, configs, workflows, and ensuring compliance for critical use cases like M&A, data residency, and multi-region regulation.
The Humanize Advantage
7 powerful differentiators that make our Agentic-AI platform the go-to choice for intelligent, automated, and enterprise-ready transformation.
Patented No-Code AI Agents
Purpose-built for enterprise services, enabling rapid, scalable automation.
OEM-Native Deployments
Seamless integration with SAP, ServiceNow, Salesforce, Zoho, and more.
360° Approach
From strategy to AI tooling to final delivery—end-to-end transformation.
Deep Partner Ecosystem
Strong alliances with IBM, AWS, WatsonX, and other technology leaders.
SaaS Configuration Co-Pilot
Auto-creates objects, metadata, and org structures with native SaaS integration.
Decision Agent
Builds test cases, validates outcomes, and integrates with automated testing tools.
“Services as a Software” Model
A tech-led, Agentic-AI platform that replaces traditional service models with intelligent automation and deep-tech outcomes.
Case Studies & Success Stories
Real-world results from enterprises that transformed operations with Humanize + ServiceNow.
Retail | Modern IT Transformation
Challenge:
- Manual vendor onboarding and procurement
- No centralized product info or self-service portals
Solution:
- ServiceNow Portals for vendor/product management
- Integrated procurement workflows and self-service
Impact:
- 25% ↓ overtime costs
- 73% ↑ service satisfaction
- 81% ↓ request time
Hospital Care | Field Service Optimization
Challenge:
- Limited field access to patient data
- Manual, paper-based processes
Solution:
- FSM enabled mobile access to records/equipment info
- Integrated workflows to reduce manual steps
Impact:
- 19% ↓ overtime costs
- 44% ↓ processing time
- $50K annual savings | 20% ↓ equipment downtime
Healthcare | IT Modernization
Challenge:
- Disconnected departments and systems
- Billing errors, long wait times
Solution:
- Custom ServiceNow apps for scheduling, billing
- Integrated with EHR systems and automated approvals
Impact:
- 25% ↓ patient wait times
- 40% ↓ billing errors
- $1.2M in cost savings
Logistics | Field Services Transformation
Challenge:
- Poor scheduling, no real-time visibility
- Service delays
Solution:
- FSM for automated dispatching and real-time tracking
- Mobile access for field teams
Impact:
- 15% ↓ overtime costs
- 25% ↓ SLA penalties
- 39% ↓ processing time | 30% faster technician response
Our Leadership
Visionaries leading innovation at the intersection of technology, transformation, and intelligence.
