SaaS 2.0 or “Services-as-a-Software” is more than just a tweak to traditional IT Services delivery models. It is a fundamental shift to address the inefficiencies of repeatable offerings that have plagued the industry for years. In the next 3-5 years, six out of ten business leaders are planning to replace their professional services with some sort of AI services. The reality is, that mundane or predictable routine work performed by junior/middle-level programmers will now be automated. IT services delivery relies on armies of consultants delivering work that takes months of manual effort. By leveraging AI/GenAI, the effort and cost of IT services delivery is going to be productized – smarter, scalable, and faster.
Traditional IT Service Providers: The Case for Disruption
Since its inception, the IT services industry has been modeled around ‘cost arbitrage’ with a high dependency on manpower. The model is not sustainable and acts against the interest of the client – cost-effective, with a lesser workforce, and minimized total cost of ownership. For instance, over 50% of ERP projects face delays due to heavy customizations and resource bottlenecks.These models rely heavily on human effort, making them slow to adapt and costly to scale. Moreover, they often fail to align service delivery with measurable business outcomes, leaving enterprises dissatisfied with ROI.
The demand for change is clear. Enterprises no longer look for vendors for manpower to solve problems, but look for solutions with minimal IT overhead. Enterprises want partners who deliver results at speed, agility, and efficiency. This is where “Services as a Software” enters the picture, a model built to disrupt the inefficiencies of legacy SIs.
What is ‘Services as a Software’?
“Services as a software” is a tech-led IT services business model that uses deep-tech to package software services and eliminates talent/ cost arbitrage. ‘Services-as-a-Software’ uses AI/ GenAI and Low-code/ No-code platforms to hyper-automate technology delivery. This model minimizes human dependency, maximizes efficiency, focuses on outcome by leveraging talent and technology, delivered through a software. It enhances the ability of enterprises to respond to dynamic business needs and expedite time-to-market.
At the heart of this shift are three key enablers:
- Hyper-automation: AI automates repetitive tasks such as configuration, testing, and deployment, making implementations faster and more accurate.
- Preconfigured solutions: Industry-specific frameworks allow for plug-and-play implementations tailored to enterprise needs.
- Outcome-driven models: By aligning services with measurable business outcomes, this approach ensures tangible ROI for clients.
For example, in ERP or CRM deployment, “Services as a Software” can reduce delays and costs by eliminating manual customizations. Instead, AI-powered tools simulate workflows, generate configurations, and deploy solutions with near-zero touch. This marks a significant departure from legacy SIs, where projects could span months and require extensive manual effort.
Why ‘Services as a Software’ Matters
For enterprises, the benefits of “Services as Software” are undeniable. It offers:
- Speed: Achieve faster results by reducing project timelines by 20-40%, which enables a faster go-to-market strategy without compromising on quality.
- Cost Effective: With AI and automation, eliminate up to 30% of unnecessary expenses and streamline operations.
- Scalability: Adapt seamlessly with modular solutions designed to scale as business needs evolve and avoid traditional models.
Humanize’s approach exemplifies this transformation. By combining AI-driven platforms like humanAIze™ with a humanized focus on client outcomes, the company is redefining what service delivery can achieve. Clients no longer need to navigate the inefficiencies of legacy SIs. Instead, they can partner with an AI-first service provider that prioritizes agility, innovation, and measurable results.
The Future of Service Delivery
“Services as a Software” represents the next chapter in the evolution of IT services, leaving behind the inefficiencies of legacy SIs. It is a model designed for the modern enterprise, one that values speed, scalability, and outcomes over outdated manpower-driven paradigms. With AI and automation at its core, this approach empowers businesses to achieve transformation faster and more effectively than ever before.
At humanize, we are proud to lead this charge. By integrating cutting-edge AI platforms with a commitment to human values, we help enterprises unlock the true potential of “Services as a Software.” The future of service delivery is here. Are you ready to embrace it?
