Director – Salesforce Practice

Job Description

A career within the Salesforce practice, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client’s challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.

Job Summary

The Director position calls for dynamic individuals who will be part of the technology leadership team at humanize. The candidate will be engaged with our esteemed clients for developing and maintaining relationships with the client’s leadership group, continuously looking for opportunities in those accounts, conceptualizing and developing Industry SaaS solutions customized to the opportunities, help the Sales team by developing and driving consulting, delivery solutions and proposals and lead the delivery teams during the engagement for delivering value promised to our clients. The person should have good Salesforce CRM background with focus on revenue growth, pre-sales solutioning, and product development.

Responsibilities

Responsible for building SFDC practice grounds up handling P&L, growth, solutioning & pre-sales, and delivery function for SFDC suite of products
Will be responsible for developing Industry products/platforms grounds up using SaaS and AI
Collaborate in creating AI/ GenAI accelerator for SFDC implementation that automates repetitive activities of software/ SaaS implementation lifecycle e.g. requirement gathering, user story creation, code generation, quality assurance, deployment
Create cognitive platforms jointly with the Industry team for plug-and-play Industry use-cases on CRM stack
Strong proficiency in setting up and delivering products/ platforms in an Agile IT operating model

Experience/Knowledge Required

Technical skills

10-15 years of experience in developing, architecting and implementing CRM based technologies
Experienced in architecting, delivering and supporting Salesforce based systems: Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce CPQ, Salesforce Experience Cloud, Saleforce Data Cloud
Experience in Manufacturing and/or Retail&CPG domain is desired
Experience in pre-sales and solutioning for system integrations at application, and data levels is a must. Implementation experience of AI tools and technologies in CRM stack
Modern engineering practices, agile practices, automation and deployment pipelines
Experience handling products on different solution models (SaaS, PaaS, managed service etc.)
Experience in building and operating a technology organisation at scale across SFDC suite
Experience of the developing and executing strategy and governance across a number of fields including Product Engineering, DevOps, CI/CD, Change Management, and delivering the agreed strategy to completion
Experience of demonstrating deep and broad knowledge of emerging technology to promote innovation across the organisation to deliver services and solve business problems
Proven track record of using industry standard processes and frameworks and promoting innovation across the organisation in the use of technology to solve business problems
Appropriate Salesforce Architecture certification
Proven experience in leading the solution architecture for Salesforce projects

Business and sector expertise

Significant experience in Enterprise Architecture and Technology Strategy across corporate technology domains preferably in Manufacturing and/or Retail/CPG industry
Experience in working with business stakeholders, especially CRM, Service, CPQ capability areas
High-level understanding/appreciation of processes that impact business operations
Experience of advising/communicating to ‘Global Head of’ levels’ of Management
Experience of developing and influencing strategic working relationships with key technology suppliers

Leadership and management experience

Strong leadership skills in managing individuals and leading high performing teams
Experience of defining strategic goals for functions and systems for measuring goal attainment
Experience providing technology leadership in managing complex transformations areas
Finding opportunities to partner with external Technology organisations, developing the approach and negotiating terms
Experience of establishing Architecture in an Agile culture
Leadership and management experience at Director or equivalent level, managing global teams in a matrix environment

Personal Skills and Capabilities

Strong verbal and written communication skills, with the ability to communicate technical information to non-technical partners and to listen to identified concerns and adapt accordingly
Ability to influence across multiple functions (technical and non-technical)
Ability to work well under pressure and tight deadlines
To quickly build up a working knowledge of applications by working with others and reading up on new apps/technologies
A continuous desire and willingness to learn and develop your current knowledge and skillset
Flexible in approach, adapting plans and strategies to help manage risks around ambiguity
Problem solver with a strong intuition for business and well-versed in current technological trends and business concepts
Prior experience in startup and product organization is an added advantage